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FREQUENTLY ASKED QUESTIONS

PRODUCT

WHAT IS A VELANTI MILANO WATCH?

A Velanti Milano is a custom-built timepiece powered by a proven Japanese automatic movement (the NH-series) and assembled with premium components crafted in our own atelier.

At Velanti Milano, every watch is built to your design. You choose every detail — case, dial, bezel, strap — in our configurators. We then hand-assemble each piece with sapphire crystal, 316L stainless steel, and the finest Japanese automatic movements on the market. World-class specifications, your vision, at the most competitive price anywhere in the world.

We are an independent atelier. Every Velanti Milano watch is designed, built, and stood behind by our own craftsmen.

CAN I ADJUST THE STRAP SIZE?

Every order includes a free complimentary tool kit designed to help you easily adjust your strap for the perfect fit.

Simply follow the step-by-step instructions in the included adjustment guide to ensure a secure and comfortable fit for your wrist.

Need extra help? Just reach out—we're here to assist you!

WHAT MOVEMENTS DO YOU USE?

We use Japanese automatic movements such as NH34, NH35, NH36, NH38, NH70, NH72, VK63, VK64 and VK61

Recognized globally, these movements ensure flawless function to match your daily pace.

DO THEY HAVE ANY TYPE OF WARRANTY?

Yes, all our watches come with a 2-years warranty covering any manufacturing defects, particularly in the movement, to ensure optimal performance.

If you experience any functionality issues or other problems, please contact us.

I LIKE A WATCH, BUT I WANT ANOTHER STRAP / DIAL.

We can create your piece 100% custom-made. Just contact us via email, and together we’ll explore the possibilities. You’ll receive a response within 24 hours.

WHERE ARE WATCHES ASSEMBLED?

We assemble as many of our watches as possible in Italy, but to reduce wait times for our customers, we may use partner workshops in other countries across the world.

If you have any questions regarding the assembly location, please don't hesitate to contact us, as our mission is to ensure your complete satisfaction.

CAN I CUSTOMISE MY OWN WATCH?

Absolutely! We’re committed to turning your dream watch into reality. Customize every detail, from the dial and hands to the case and strap, to create a timepiece that perfectly matches your style.

Craft your dream watch with our expertise. Write us to start designing!

ARE THEY WATER-RESISTANT?

Our watches have a standard water resistance of 3ATM — designed for everyday situations like splashes or rain. We do not recommend them for swimming or diving.

For higher water-resistance needs, you can upgrade to 5ATM with reinforced gaskets by adding our +5 ATM Water Resistance Upgrade to your cart. Our workshop installs the reinforced gaskets before shipping.

Have questions before you order? Write to us at support@velantimilano.com.

A couple of important notes: water resistance can be affected by an improperly screwed crown, a sudden impact, heat/steam exposure, or opening the case after delivery.

I CAN'T FIND THE WATCH I'M LOOKING FOR.

Given the thousands of possible combinations, we can’t display them all on our website.

Please contact us via WhatsApp or Instagram with the model you’re interested in, and we will assemble it as a custom order exclusively for you.

ARE THERE ANY SALE OFFERS?

Absolutely! Along with our complimentary worldwide shipping, we’re pleased to offer a special promotion: get 20% off your second watch when you purchase.

We also provide attractive wholesale prices for jewellers or companies interested in our unique watches, with a minimum order of just 10 units.

Don’t hesitate to contact us and take advantage of these fantastic offers!

SHIPPING

SHIPPING TIME

We typically require 3-7 working days to assemble your watch. After that, shipping times may vary between 4-8 working days, depending on the chosen shipping method and the destination country.

In total, the process usually takes around 7-15 working days.

Please note that customised watches may require an additional 3-5 working days.

DO YOU SHIP OVERSEAS?

We offer free worldwide shipping, and all customs duties are included in the price—so you’ll never face surprise charges upon delivery.

WILL I NEED TO PAY IMPORT TAXES IN MY COUNTRY?

No, you won't encounter any additional charges. We cover all taxes and import duties, ensuring a hassle-free delivery experience.

The price you see is the total you'll pay, with no surprise fees at delivery.

HOW CAN I TRACK MY ORDER?

Once your watch has been shipped, you will receive an email containing your tracking information. This will allow you to monitor the status of your order as it makes its way to you.

If you don't see the email in your inbox, please check your spam or junk folder. If you still can't find it, use this link to access your tracking information.

MY ORDER

WHERE IS MY ORDER CONFIRMATION

Your order confirmation is automatically sent to your email address as soon as you place your order. If you do not receive it within 24 hours, please contact us via email to check if there was an issue with your order.

Before reaching out, please check your spam or junk folder, as the confirmation may have been redirected there.

CAN I CANCEL MY ORDER?

There is a short period between placing your order and beginning its processing. If you contact us via email immediately after placing your order, we may be able to cancel it before it is processed.

Please note that orders can only be canceled within 24 hours of placement. If you contact us after this period, your order will already be in processing or shipping, but you still have the option to return it once it is delivered.

CAN I EXCHANGE OR RETURN MY WATCH?

You can return the item within 30 days of receipt if it is undamaged, unused, and in its original packaging with all tags attached.

We also offer exchanges at no additional cost if there are any issues with the delivery or if you receive a damaged package.

Please note that this policy does not apply to customised watches.

If you request a return, we will provide you with the most suitable return address. If you have any questions about size or other specifications, please feel free to email us.

ANY OTHER QUESTION?

Our customer support service is available for you.