Refund policy
We love our customers and want you to love your purchases
Without the stress of being stuck with an item you don't like, we understand the difficulties of shopping online and will ensure to provide top-notch service so you will always be happy shopping with us!
Velanti Milano is committed to maintaining a fair, transparent, and consistent return and refund process.
By placing an order through velantimilano.com, customers acknowledge and agree to the terms outlined in this policy.
0. Made-to-Order / Custom Production
Many Velanti Milano products are produced, assembled, or configured specifically upon order confirmation.
Due to the nature of made-to-order production:
• Processing or production may begin shortly after purchase
• Cancellations may not be possible once processing has begun
• Change-of-mind refunds may not apply
This provision does not limit statutory rights relating to defective, damaged, or incorrectly fulfilled items.
1. General Return Eligibility
Customers may request a return or exchange within 30 calendar days of confirmed delivery, provided that all of the following conditions are satisfied:
• The item has been successfully delivered
• The product is unused and undamaged
• The item is returned in its original packaging
• Valid proof of purchase is provided
Items returned in used condition, damaged condition, or without original packaging may be rejected.
1.1 Customer Satisfaction & Goodwill
Velanti Milano may, at its sole evaluation, choose to assist customers on a case-by-case basis as a gesture of goodwill, even where a request does not strictly meet every eligibility criterion.
Such considerations:
• Do not constitute an obligation to approve a refund
• Do not waive policy requirements
• Remain subject to return and inspection conditions
2. Refunds Require a Return
Refunds are issued only after completion of the return procedure.
Refund eligibility requires:
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Initiation of a return request
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Successful return of the item
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Inspection of the returned product
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Approval of the refund
2.1 Refund Eligibility Timing
Products that are:
• Still in transit
• Marked as unfulfilled
• Marked as “in delivery”
are not eligible for refund.
Refund eligibility begins only after confirmed delivery.
2.2 Mandatory Return Requirement
Under all circumstances, customers must return the delivered product before refund eligibility may be evaluated.
Refunds cannot be issued when:
• The item has not been returned
• No return request was initiated
• Delivery occurred but no contact was made
2.3 Refund Processing Procedure
Once a returned item is received and inspected:
• The customer will be notified of approval or rejection
• Approved refunds will be processed to the original payment method
Processing times may vary depending on the financial institution.
2.4 Delivered Packages Responsibility
Once an order is marked as delivered by the shipping carrier, responsibility for the package transfers to the customer.
Velanti Milano is not liable for lost or stolen packages after delivery has been confirmed.
Customers are responsible for ensuring that their shipping address is secure. If a package is believed to be stolen, customers should contact the shipping carrier or local authorities directly.
3. Non-Returnable Items
The following categories are not eligible for return or refund:
• Intimate or sanitary goods
• Hazardous materials
• Items explicitly marked non-returnable
• Certain made-to-order/custom items where applicable
4. Return Shipping
Customers are responsible for return shipping costs unless:
• The item is defective
• The item arrived damaged
• A fulfillment error occurred
Velanti Milano recommends the use of trackable shipping services.
5. Refund Approval Conditions
Refund approval is contingent upon:
• Product condition upon return
• Compliance with this policy
Returned items that fail inspection criteria may be rejected.
6. Late or Missing Refunds
Customers experiencing delays should:
• Contact their financial institution
• Contact support@velantimilano.com if assistance is required
7. Gifts
Approved returns for gift orders may be issued as store credit.
8. Damaged or Defective Items
Customers must notify Velanti Milano within 48 hours of confirmed delivery.
Claims must include:
• Order number
• Description of issue
• Supporting photographic evidence
Claims submitted outside this window may be denied.
9. Contact & Return Authorization
To initiate a return or refund request, customers must contact:
Returns submitted without prior authorization may be rejected.
Policy Acceptance
By completing a purchase, customers acknowledge and accept this Return & Refund Policy.